dbpk's Privacy Policy
This policy describes in detail how your personal information is collected, used, and kept secure.
1
Introduction and Scope
dbpk ("we", "our", or "platform") provides a reliable and secure online gaming service for users in Bangladesh. This privacy policy ("policy") explains what information we collect about you when you use our website dbpk.cam, register an account, or use any of our services, how we use that information, and what steps we take to protect your privacy.
This policy applies to all our services, products, and digital interfaces. By accessing or using the dbpk platform, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please stop using our services and contact us at [email protected].
We reserve the right to change or update this privacy policy from time to time. For any significant changes, we will notify you via the email address registered to your account or through a notice on the platform. Continued use of the service after changes are made will be considered acceptance of the revised policy.
2
Information We Collect
dbpk collects your personal information in several ways. The categories of information collected are described in detail below:
2.1 Registration and Identity Information
When creating an account, we collect the following information:
- Full name
- Date of birth (for age verification — you must be 21 years of age or older)
- Email address
- Mobile number
- Current address
- National ID or passport number (for identity verification)
2.2 Financial Information
To process transactions, we collect the following information:
- bKash, Nagad, Rocket, Upay mobile banking account numbers
- Bank account details (for bank transfers)
- Deposit and withdrawal transaction history
Note: We never store your full payment card or mobile banking PIN/password.
2.3 Usage and Technical Information
When you use our platform, the following information is collected automatically:
- IP address and device type
- Browser type and version
- Operating system
- Login date and time
- Gaming activity history
- Information obtained from cookies and similar tracking technologies
2.4 Communication Information
When you contact our customer support team via live chat or email, we store the content and date of that conversation. This is used to improve service quality and resolve disputes.
3
Purpose of Data Use
dbpk uses your personal information only for lawful and specific purposes. We process your information for the following reasons:
- Account Management: To create, verify, secure, and manage your account.
- Identity Verification: For age confirmation and fraud prevention.
- Financial Transactions: To manage deposits, withdrawals, and bonus-related activities.
- Customer Support: To resolve your inquiries, complaints, or issues.
- Security and Fraud Prevention: To ensure account security and detect suspicious activity.
- Legal Obligations: To comply with applicable laws and regulations.
- Service Improvement: To improve platform functionality and user experience.
- Communications: To inform you about important service-related updates or policy changes.
4
Sharing Information with Third Parties
dbpk does not sell, rent, or provide your personal information to third parties for marketing purposes. However, information may be shared in the following limited circumstances:
4.1 Payment Processing Partners
Necessary information is shared with the relevant institutions to process transactions via bKash, Nagad, Rocket, Upay, and bank transfer. This information is used solely for the purpose of completing transactions.
4.2 Technology and Service Providers
Technology providers that support the operation of our platform (such as game software providers) may access limited and necessary information. These partners are bound by strict confidentiality agreements.
4.3 Legal Requirements
Information may be disclosed where required by court order, lawful requests from investigative authorities, or to comply with applicable laws and regulations.
4.4 Corporate Changes
In the event of a merger, acquisition, or transfer of business assets, user information may be transferred. We will notify you before such changes and take steps to protect your rights.
5
Data Retention and Security
5.1 Retention Period
We retain your personal information for as long as your account is active or as needed to provide services. After account closure, certain information may be retained for a set period as required by legal obligations, dispute resolution, or fraud prevention.
5.2 Security Measures
dbpk applies industry-standard security measures to protect your information:
- SSL Encryption: All data transferred between your browser and our servers is encrypted.
- Data Encryption: Sensitive information is stored in encrypted form in our database.
- Access Controls: Only authorized staff can access your information for specific needs.
- Regular Security Audits: The security of our systems is regularly reviewed and tested.
- Two-Factor Authentication: An additional layer of security is available for your account.
However, transmitting information over the internet is not completely secure. While we make every effort to provide the highest level of protection, we cannot guarantee complete security.
6
Cookies and Tracking Technologies
The dbpk platform uses cookies and similar technologies that improve your browsing experience and ensure the functionality of our services.
6.1 Types of Cookies
- Essential Cookies: Essential for the basic functionality of the platform. Without these, the site will not work properly.
- Functional Cookies: To remember your preferences and settings.
- Analytics Cookies: To monitor and improve platform usage.
- Security Cookies: For fraud detection and account protection.
6.2 Cookie Controls
You can control or decline cookies through your browser settings. However, disabling cookies may cause some features of the platform to not work properly.
7
Your Rights and Preferences
dbpk respects your rights over your personal information. You may exercise the following rights:
7.1 Right to Access Information
You can find out at any time what information we hold about you. Contact us at [email protected] for this.
7.2 Right to Correct Information
If your account contains incorrect or outdated information, you may request that it be corrected or updated.
7.3 Right to Delete Information
In certain circumstances you may request deletion of your personal information. However, some information may need to be retained due to legal obligations or legitimate business reasons.
7.4 Right to Object to Processing
For marketing communications, you may unsubscribe at any time. However, essential service-related communications will continue.
7.5 How to Exercise Your Rights
To exercise any of the above rights, contact us via live chat or at [email protected]. We will process your request within a reasonable time.
8
Protection of Minors
dbpk strictly does not provide services to anyone under the age of 21. Our platform is for users aged 21 and above only. We do not knowingly collect any information from minors.
Age verification is mandatory during the registration process. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted. If you become aware that a minor is using our platform, please notify us immediately at [email protected].
9
International Data Transfers
Some third-party service providers involved in operating our platform may be located outside Bangladesh. In such cases, your information may be transferred internationally. We ensure that your information is adequately protected in all such transfers and that applicable data protection standards are followed.
10
Policy Changes and Updates
dbpk periodically reviews this privacy policy and reserves the right to make necessary changes. For significant changes to the policy:
- A notification will be sent to your registered email address.
- A clear notice of the changes will be displayed on the platform.
- The effective date and nature of the changes will be clearly stated.
Continued use of the platform after the revised policy takes effect will be considered acceptance of the revised policy. If you do not agree to the revised policy, contact us at [email protected] to close your account.
11
Contact and Complaint Resolution
If you have any questions, concerns, or complaints about this privacy policy, contact us in the following ways:
Email [email protected]
Live Chat 24/7 support available in Bengali — use the live chat option on the platform.
We aim to process all privacy-related inquiries and complaints as quickly as possible. Honest and transparent communication with you is our commitment.